The 2020 pandemic has changed our world forever. Wearing masks, social distancing, and sanitizing would remain in place for at least the next couple of years. Things have been particularly rough for the healthcare sector. People have been deferring their appointments and checkups, unless absolutely necessary, fearing the risk of infection. If you are in charge of waiting room management, there are clear ways to improve on the current situation. Below are some quick tips to consider.
- Use an app. There are some amazing developers that have come up with apps that ease the whole process of managing outpatient clinics. You can rely on a no wait app, which will ensure that only a minimum number of people are in the waiting room, while others can wait in the car.
- Reimagine the Spaces. You have to ensure social distancing in the current situation, and it is wise to use the available space in a good way. If you have the budget, considering revamping the furniture, as it can add more visual appeal to the entire waiting area.
- Get rid of that television. No one wants to see a forced program on the television. While many outpatient clinics do have TVs with the intention of entertaining guests, but it doesn’t work that way. You cannot increase the sound, and it is rather boring to see moving images.
- Add a coffee machine. When there is a long gap between appointments, you would want the patients to wait, rather than get frustrated and leave. To make things more appealing to them, consider getting a coffee machine, or there are vending machines that can be purchased in budget.
- Establish sanitization areas. There should be foot-operated sanitization machines in the waiting area. This is the time when we have to be extremely careful and cautious about using different products, or touching different surfaces, and having a sanitization kiosk only makes it clear that your business is responsible about safety.
Waiting rooms are necessary, but you have to be a step ahead and make the wait time easier experience for the patients. If you are looking for an app that’s designed for waiting rooms, please ensure that you take a demo of the product. It should work with your existing system and must be easy to use for your staff and patients. The more you simplify the process of completing an appointment, the better would be customer experience.
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